Field Service Technician

*100% Onsite hiring for the position of Field service Technician- North Carolina* *Hello,* *My name is Ashna Kapoor and I am a Staffing Specialist at BuzzClan.
I am reaching out to you on an exciting job opportunity with one of our clients.
* *MUST BE LOCAL TO NORTH CAROLINA WHO IS READY TO VISIT ONSITE IN RALEIGH NC* *Title: * *Field service Technician* *Location: Raleigh NC* *Req ID: 733266* *100% ONSITE ROLE* *Description:* The client is seeking a person with a basic technical knowledge of Physical Security and IT systems that align together and the ability to create programs and procedures that are aligned with the Facilities Access Control System (FACS) programs/initiatives.
This is an onsite position in Raleigh, NC.
This position will support duties consistent with documenting and coordinating activities with respect to inventory management, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
*Manage, process, and account for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
* Work directly with the Distribution Center staff and keep them apprised of pending orders.
*Perform semi annual inventory assessments to ensure all devices, equipment, and material are properly accounted for.
Submit assessment report to Security Management for review.
* Manage the safety stock requirements.
*Scheduled reports (weekly/monthly, etc.
) shall be generated and submitted to NCDOT Security Management indicating the following:* *oMaterial received during report term (inbound)* *oMaterial picked up for surplus report term (outbound)* *oMaterial returned to manufacturer (RMA) report term (outbound)* *oMaterial returned to inventory from manufacturer (RMA) report term (inbound)* *oMaterial issued to security vendor for incidents or installation report terms (outbound)* *oCurrent inventory levels by part number* Material shall be invoiced upon arrival.
*Managing the coordination and verification of scheduled PMs.
* Identify which devices are coming to the end of life and arrange for replacement.
*Manage the badging supplies and be responsible for restocking.
* Manage the quotes and invoices that are relative to inventory.
*Responsible for the surplus process and shall adhere to NC State Surplus procedures.
* Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
*Support the Security Operations Center (SOC) with basic system configurations.
* Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
*Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
* Assist in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
*Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons.
This position shall brief IT-EMS when these situations occur.
* Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.
*Required/Desired Skills* *Skill* *Required /Desired* *Amount* *of Experience* Equivalent experience or at least three years of holding a physical security background with knowledge of security systems.
Required 3 Years Experience with troubleshooting security devices, including an understanding of the Security Genetec platform and associated software.
Required 3 Years Experience with installation and service of video surveillance equipment, IP cameras and card readers.
Required 3 Years Ability to create and maintain required documentation.
This includes documenting the arrival of new devices and equipment and placing it in its prope Required 3 Years Working knowledge of office applications (i.
e.
, MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) Required 3 Years Working knowledge of the ServiceNow platform and associated software.
Required 3 Years Written and verbal communications are clear, concise, and able to achieve intended objectives.
Required 3 Years Problem solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment.
Required 3 Years Able to construct new policies and procedures as it relates to assigned duties and responsibilities.
Required 3 Years Ashna Kapoor Technical Recruiter BuzzClan 4696630275 Ext:1113 Ashna.
kapoor@buzzclan.
com www.
buzzclan.
com 5757 Alpha Rd, Suite 340, Dallas, TX Job Type: Contract Salary: $20.
00 - $22.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience level: * 6 years * 7 years * 8 years Schedule: * Monday to Friday Work setting: * In-person Experience: * Troubleshooting: 6 years (Required) * SOC: 6 years (Required) * security systems.
: 6 years (Required) * Security Genetec platform: 6 years (Required) * IP cameras and card readers: 6 years (Required) * MS Excel, MS Word, MS Outlook, Visio, and PowerPoint: 6 years (Required) * ServiceNow: 6 years (Required) Ability to Commute: * Wilmington, NC (Required) Ability to Relocate: * Wilmington, NC: Relocate before starting work (Required) Willingness to travel: * 25% (Preferred) Work Location: In person