* Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.
* Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations department.
* Takes same day reservations and future reservations when necessary.
* Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner
* Processes guest check-outs and handles monetary transactions.
* Maintains customers’ privacy.
* Maintains a high level of professional appearance and demeanor.
\*Performs other duties as assigned.
Qualifications
* High school diploma or equivalent.
* Previous hotel-related experience required.
* Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
* Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
Job Type: Full-time
Pay: $12.
00 - $15.
00 per hour
Benefits:
* Employee discount
* Professional development assistance
Schedule:
* 8 hour shift
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel Receptionist: 2 years (Preferred)
Language:
* Spanish (Preferred)
Shift availability:
* Day Shift (Preferred)
Work Location: In person
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